West Corporation

Intrado Corporation

Open Invention Network LLC

Other

Craig A Webster

Michael Todd Mateer

Jil M Fisher

Jonathan McIntosh

Myron P Sojka

Melissa A DeLong

Kevin Pauba

Mahendra Varman

James K Boutcher

Blake John Roux

Michelle Mason Winston

Pamela Ann Mortenson

Robert J Dudzinski

Troy G Hottovy

David Stirk

Andrew Bird

Srinivas Maganti

Simon Anthony Abou-Fadel

John Lawrence Snapp

David Scheet

Rodney J Kempkes

Cindy Rae Nelson

Myron P Sojke

David W Wearne

Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now receive various different health care services. One example method of operation provides receiving updated patient information at a patient profile server, identifying a patient medical profile stored in memory associated with the updated patient information, and updating a patient status based on the updated patient information received, and modifying a patient schedule associated with the at least one patient status and storing the patient schedule in the patient medical profile.

Patient tracking and dynamic updating of patient profile

Processing customer communications may include receiving a communication from a customer device via a first communication medium, designating the communication as an active communication, receiving a display selection to receive content during the active communication status and designating a current customer status, parsing the current customer status to identify a current condition, assigning an agent to the customer record based on the current condition, retrieving at least one pre-recorded content file associated with the assigned agent and the current customer condition, and forwarding the pre-recorded content file to the customer device via a second communication medium different from the first communication medium.

Multimode service communication configuration

A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry from a user device at a customer call center server and identifying and authorizing the user from the received inquiry. The method may also provide retrieving a user profile from memory that includes history information based on previous interactions between the user device and the customer call center server and calculating a prediction as to a purpose for the inquiry. The prediction may be based on user profile history, social networking profile information, recent transactions, etc. The method may also provide transmitting a response to the inquiry based on the calculated prediction.

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now receive various different health care services. One example method of operation provides receiving sensor data indicating that one or more sensors were triggered at a predefined location at a first time during a monitoring event, receiving additional sensor data indicating an additional sensor was triggered at a second time later than the first time, identifying a time gap between the first time and the second time, storing the time gap in a schedule stored in memory, and creating a sensor trigger pattern based on the time gap and applying the sensor trigger pattern to an alert status for a subsequent monitoring event.

Receiving and processing customer support calls initiated from a mobile/wireless device via a call function or via a mobile device application may include various operations. For instance, an example method of operation may provide receiving a service request from a mobile device, requesting a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, creating a database record with an identifier of the mobile device and the temporary telephone number, transmitting the temporary telephone number to the mobile device, receiving an automated call to the temporary telephone number from the mobile device, and connecting the mobile device with a remote call recipient.

Instant support agent call setup and call connection application

The contemplated system allows users to engage in a recording activity with studio quality light. Because the system is portable and easily deployable, the system can be carried to and quickly set up by the user in any location where the recording will occur. The system includes a lighting instrument that can be installed on the display with the web camera exposed. The lighting instrument includes a light source configuration that can reduce lens flare. The system allows for operation as a dock station when not deployed. The contemplated method allows users to operate the system. The method helps the user achieve the optimal light intensity and angle for the recording area with reduced time and efforts. The method may consider distance, ambient light, location of the subject and other factors in its determination. The method allows users to further adjust the intensity and angle if necessary.

Lighting system and method for operating lighting system

Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now receive various different health care services. One example method of operation provides retrieving a schedule associated with sensor data being received from a number of sensors, receiving updated sensor data from the sensors at an updated sensor data receive time, comparing the updated sensor data to the schedule, identifying a time discrepancy between the schedule and the updated sensor data receive time, and creating an alert status based on the discrepancy.

Processing customer communications may include receiving a communication from a customer device via a messaging application. One example method of operation may include transmitting a message from a conference call server to a user device, receiving a response message from the user device, extracting the response message data, processing the response message data and identifying one or more conference call preferences, and transmitting a notification to the user device when a conference call date occurs.

Enhanced conference access and control

A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.

Applying user preferences, behavioral patterns and environmental factors to an automated customer support application

A management network allows monitoring and/or automation of a patient treatment regime prescribed by a medical practice. The management network provides links between a practice management system of the medical practice and related information sources such as pharmaceutical suppliers and referred practices. A query executed on the management network determines whether the requirements of a parameter of a patient treatment regime, such as the taking of prescribed medication, are being met and generates alarm notifications where necessary to the patient and/or prescribing practitioner.

System, method and computer readable medium for use in providing patient treatment regime

Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from a mobile device and identifying the call as a customer service support inquiry. The method may further provide intercepting the call and redirecting the call to an interactive voice response proxy device responsive to identifying the call as a customer service support inquiry, accessing a database responsive to receiving the call and retrieving a data record that was created when the call was initiated. The data record may include a mobile device identifier of the mobile device and a present inquiry identifier of a type of customer support inquiry associated with the call and the method may also include identifying the customer inquiry and a customer profile stored on the data record, and determining a location to route the call based on at least one of the customer inquiry and the customer profile information on the data record.

Customer service call processing and support agent access application

Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, designating the communication as an active status, identifying an initial communication purpose based on a selection received from the customer device during the communication, and updating the customer record responsive to identifying the initial communication purpose by changing a status of the customer record to permit additional communication options.

Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, designating the communication as an active status, transmitting an option display link to the customer device via a second communication medium different from the first communication medium, receiving at least one selection from the customer device and identifying a purpose of the communication based on the at least one selection, updating the customer record to indicate multiple modes of communication compliance and to permit additional communication messages to be forwarded to the customer device, and elevating a status of the customer record based on the multiple modes of communication compliance.

Growing community of inventors

Omaha, NE, United States of America

Craig A Webster