Company Filing History:
Years Active: 2014-2017
Title: Michael Joseph Parmeley: Innovator from Omaha, NE
Introduction
Michael Joseph Parmeley is a notable inventor based in Omaha, Nebraska, known for his contributions to technology and telecommunications. With a total of seven patents registered to his name, Parmeley has focused on improving systems that facilitate real-time communication and data processing.
Latest Patents
Among his latest innovations, Parmeley holds a patent for a method, a system, and a computer-readable medium for real-time monitoring of agent adherence. This patent outlines a method that includes collecting events and data from an agent through at least one phone router, integrating time-keeping data from a time clock system, and harmonizing this information with a scheduling system. The result is a user interface that presents normalized data, allowing for a responsive and updated view for users.
Another significant patent of his involves a system and method for real-time geographical call display within an automatic call distributor environment. This technology enables the mapping of a caller's geographical location alongside that of the call agent, utilizing a visual interface that illustrates both positions. This approach allows for the selection of call agents based on their proximity to the caller, which can enhance customer service efficiency.
Career Highlights
Parmeley's innovative efforts have been recognized throughout his career, especially during his tenure with organizations like West Corporation and Alorica Business Solutions, LLC. His work in these companies has contributed to advancements in communication technologies and the practical applications of his patents.
Collaborations
Throughout his professional journey, Michael has collaborated with several talented individuals, including James K. Boutcher and Kenneth A. Marr. Their combined expertise has likely influenced his inventions and helped refine the applications of his technologies.
Conclusion
Michael Joseph Parmeley exemplifies the spirit of innovation through his patent creations and collaborative efforts in the field. His latest patents demonstrate a commitment to enhancing communication technology, making significant strides toward improving operational efficiencies in the industry. As a driven inventor, Parmeley's work continues to impact the landscape of telecommunications in meaningful ways.