The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 23, 2017
Filed:
Feb. 09, 2016
Alorica Business Solutions, Llc, Irvine, CA (US);
Jeffrey William Cordell, Omaha, NE (US);
Kevin Peter Pierson, Omaha, NE (US);
Larry Trent Larson, Bennington, NE (US);
Timothy Wayne Starbuck, Bellevue, NE (US);
James Kevin Andrews, Omaha, NE (US);
Anthony Mathew Stach, Omaha, NE (US);
ALORICA BUSINESS SOLUTIONS, LLC, Irvine, CA (US);
Abstract
A method, a computer readable medium, and a system for managing agent login to multiple bridges are provided. The method comprises reserving at least one bridge for at least one agent, creating a first queue for the at least one bridge, the first queue comprising the at least one agent, monitoring efficiency of the at least one bridge, determining if a need for a first bridge of the at least one bridge is high, creating a second queue for the first bridge of the at least one bridge if the need for the first bridge of the at least one bridge is high, assigning at least one agent from the first queue to the second queue, and moving the at least one agent up in the second queue.