The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 01, 2018
Filed:
Oct. 24, 2011
Jeffrey William Cordell, Omaha, NE (US);
Jennie Dawn Hanson, Omaha, NE (US);
James Phelan, Brooklyn, NY (US);
Jeffrey William Cordell, Omaha, NE (US);
Jennie Dawn Hanson, Omaha, NE (US);
James Phelan, Brooklyn, NY (US);
WEST CORPORATION, Omaha, NE (US);
Abstract
A method and apparatus are disclosed for transmitting notifications to customers. One example method may include identifying a notification event associated with a customer via a customer management module and retrieving a customer preference record. The method may also include determining a notification device preference for a customer Internet protocol (IP) device included in the customer preference record and determining a current presence status of the customer Internet protocol (IP) device. The method may also include transmitting the notification event to the customer's IP device based on the notification device preference.