Neil O'Connor

This inventor holds 62 USPTO granted patents and 26 published patent applications and 1 EPO patent, primarily in Enterprise Communication (CPC class H04M). Top assignees: Avaya Inc., Nortel Networks Corporation, Avaya Management L.p.. Active years: 2006-2024.

USPTO Granted Patents = 62 (Patent Applications = 26)

% Patents Active = 91.9

EPO Patents = 1 (Patent Applications = 4)

Average Co-Inventor Count = 2.6

ph-index = 9

Forward Citations = 522(Granted Patents)

Forward Citations (Not Self Cited) = 520(Dec 10, 2025)

Inventors with similar research interests:

Location History:

Co. Galway, IE (2019)
County Galway, IE (2020)
Lackagh, IE (2006 - 2022)
Galway, IE (2007 - 2023)
Athenry, IE (2019 - 2024)

Company Filing History:

Nortel Networks Corporation

patents

2 out of 134

Avaya Management L.p.

patents

4. 2 out of 254

Rockstar Consortium US LP

6. 1 out of 834,411

Other

patents

Years Active: 2006-2024

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Areas of Expertise:

Artificial Intelligence

Agent Optimization

Resource Management

Communication Interrupts

Contact Center

Automated Updates

Multi-Modal Sessions

Predictive Outbound

Occupancy Determination

Team Formation

Customer Engagement

Supervisory Functions

62 patents (USPTO):Sort by Forward CitationsExplore Patents

1. RE49905 - Method of integrating artificial intelligence systems to dynamically adjust wrap-up time (2024-04-02),

2. 11621932 - System and method for managing resources of an enterprise (2023-04-04),

3. 11533398 - System and method for optimizing agent time (2022-12-20),

4. 11283924 - System and method for guiding agents in an enterprise over aggregated interactions (2022-03-22),

5. 10951760 - System and method for managing communication interrupts in an enterprise (2021-03-16),

6. 10951398 - Regulating communication comprising access to protected data (2021-03-16),

7. 10904390 - Method of integrating artificial intelligence systems to dynamically adjust wrap-up time (2021-01-26),

8. 10862929 - Systems and methods for providing automated progress updates in a contact center (2020-12-08),

9. 10715663 - Management of agent sessions for omnichannel predictive outbound (2020-07-14),

10. 10609219 - System and method for managing resource selection in an enterprise (2020-03-31),

11. 10516706 - Systems and methods for providing automated progress updates in a contact center (2019-12-24),

12. 10477018 - Management of agent sessions for omnichannel predictive outbound (2019-11-12),

13. 10469662 - System and method for managing customer interactions in an enterprise (2019-11-05),

14. 10462297 - System and method for automated determining when to review an agent response process (2019-10-29),

15. 10425534 - System and method for optimizing agent time (2019-09-24),

Title: Exploring the Innovations of Inventor Neil O'Connor

Introduction

Neil O'Connor, a renowned inventor hailing from Galway, Ireland, has made significant contributions to the field of technology with his remarkable inventions. With an impressive portfolio of 62 patents, Neil O'Connor continues to push the boundaries of innovation in various domains.

Latest Patents

Neil O'Connor's latest patents demonstrate his forward-thinking approach to integrating artificial intelligence systems in contact center management. One of his groundbreaking inventions includes a method for dynamically adjusting wrap-up times in contact centers using machine learning algorithms. Another notable patent involves a system for efficiently managing enterprise resources during web-based chat communications.

Career Highlights

Neil O'Connor has a rich professional background, having worked with esteemed companies such as Avaya Inc. and Nortel Networks Corporation. Through his extensive experience in these organizations, Neil has honed his skills in developing cutting-edge technologies that streamline business operations and enhance customer experiences.

Collaborations

Throughout his career, Neil O'Connor has collaborated with industry experts like Tony McCormack and Paul D'Arcy. These collaborative efforts have resulted in the creation of innovative solutions that have revolutionized the way businesses manage their resources and interact with customers.

Conclusion

Inventor Neil O'Connor's inventive spirit and dedication to technological advancement have cemented his legacy as a pioneer in the world of innovation. With a strong focus on artificial intelligence integration and resource management, Neil continues to shape the future of technology with his groundbreaking inventions.