The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 17, 2019
Filed:
Jun. 13, 2017
Applicant:
West Corporation, Omaha, NE (US);
Inventors:
James K. Boutcher, Omaha, NE (US);
David Scheet, Omaha, NE (US);
Jeffrey William Cordell, Omaha, NE (US);
Assignee:
West Corporation, Omaha, NE (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 3/42 (2006.01); H04M 3/56 (2006.01); H04M 3/51 (2006.01); H04M 1/656 (2006.01); G10L 15/04 (2013.01);
U.S. Cl.
CPC ...
H04M 3/42221 (2013.01); G10L 15/04 (2013.01); H04M 1/656 (2013.01); H04M 3/5183 (2013.01); H04M 3/56 (2013.01);
Abstract
A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and adding the at least one segment of interest to an existing work order associated with a third party application. The method may further provide forwarding the at least one segment of interest to a third party computing device.