Company Filing History:
Years Active: 2013-2018
Title: Craig Sobol: Innovator in Customer Service and Search Technology
Introduction
Craig Sobol is a notable inventor based in Waxhaw, NC (US), recognized for his contributions to customer service technology and contextual search tools. With a total of 8 patents, Sobol has made significant strides in enhancing user experience through innovative solutions.
Latest Patents
Among his latest inventions is the "Instant Customer Service Feedback System." This system allows for real-time feedback during communication sessions between customers and business agents. It initiates a video conference that provides a multimedia interface, enabling both parties to share audio and video feedback seamlessly. The system also features a customer feedback interface that captures real-time input from customers, enhancing the overall service experience.
Another significant invention is the "Contextual Search Tool." This tool improves the search experience by providing tailored results based on user input and dynamic contextual information. It receives user searches and updates results and contextual information as the user interacts with the interface. This innovation aims to deliver customized and relevant search outcomes, enhancing user satisfaction.
Career Highlights
Craig Sobol is currently associated with Bank of America Corporation, where he applies his expertise in technology and innovation. His work focuses on developing solutions that improve customer interactions and streamline processes.
Collaborations
Some of his notable coworkers include Carrie Anne Hanson and Alicia C Jones-McFadden, who contribute to the collaborative environment that fosters innovation at Bank of America Corporation.
Conclusion
Craig Sobol's inventive spirit and dedication to improving customer service and search technology have made a lasting impact in his field. His patents reflect a commitment to enhancing user experiences through innovative solutions.