The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 22, 2016
Filed:
Oct. 31, 2014
Bank of America Corporation, Charlotte, NC (US);
Carrie Anne Hanson, Charlotte, NC (US);
Alicia C. Jones-McFadden, Fort Mill, SC (US);
Craig Sobol, Waxhaw, NC (US);
Brent Alan Shelkey, Huntersville, NC (US);
Kimberly Ya-chin Chang, Houston, TX (US);
Sarah Beth Gottfried, Westlake, OH (US);
Wang Liang, Pasadena, CA (US);
Neha Rani Rathi, Reston, VA (US);
Anthony Scott Wong, Union, KY (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Embodiments of the invention detail systems, computer program products, and methods for providing a review bucket for video conferences. In an exemplary embodiment the system presents on a display a review bucket widget that is configured to receive a plurality of discussion topics for use in a video conference communication session between the customer and a business agent that represents a particular entity. To this extent, the system may additionally receive, within the review bucket widget, an identifier of at least one discussion topic that the customer is interested in discussing during the video conference communication session and transmit the at least one discussion topic to the business agent.