This inventor holds 4 USPTO granted patents and 1 published patent application. Top assignee: Bank of America Corporation. Active years: 2016-2018.
Company Filing History:
Years Active: 2016-2018
Title: Innovations by Anthony Scott Wong
Introduction
Anthony Scott Wong is an accomplished inventor based in Union, KY (US). He has made significant contributions to the field of customer service technology, holding a total of 4 patents. His work focuses on enhancing communication between businesses and customers through innovative systems.
Latest Patents
One of Wong's latest patents is the "Instant Customer Service Feedback System." This invention provides instant feedback during a communication session between a customer and a business agent. The system initiates a video conference, allowing both parties to engage with audio and video feedback. A customer feedback interface is presented on the customer's device, enabling real-time feedback during the session.
Another notable patent is for "Routing Calls to Preferred Agents." This invention streamlines the process of connecting customers with their preferred agents. It involves receiving a call from a customer, determining their identity, and routing the call based on retrieved information. The system can also authenticate customers through online banking sessions or mobile applications, ensuring a secure and efficient communication process.
Career Highlights
Anthony Scott Wong is currently employed at Bank of America Corporation, where he applies his expertise in developing innovative customer service solutions. His work has significantly improved the efficiency of customer interactions, making it easier for businesses to meet their clients' needs.
Collaborations
Wong collaborates with talented coworkers, including Carrie Anne Hanson and Alicia C Jones-McFadden. Together, they contribute to the advancement of customer service technologies within their organization.
Conclusion
Anthony Scott Wong's innovative patents and contributions to customer service technology demonstrate his commitment to enhancing communication between businesses and customers. His work continues to influence the industry positively.