The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 28, 2016
Filed:
Oct. 31, 2014
Bank of America Corporation, Charlotte, NC (US);
Carrie Anne Hanson, Charlotte, NC (US);
Alicia C. Jones-McFadden, Fort Mill, SC (US);
Craig Sobol, Waxhaw, NC (US);
Brent Alan Shelkey, Huntersville, NC (US);
Kimberly Ya-chin Chang, Houston, TX (US);
Sarah Beth Gottfried, Westlake, OH (US);
Wang Liang, Pasadena, CA (US);
Neha Rani Rathi, Reston, VA (US);
Anthony Scott Wong, Union, KY (US);
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
Embodiments of the invention detail systems, computer program products, and methods for providing a call indicator tool. In an exemplary embodiment the system presents, on the display of a video conference apparatus, a call indicator widget linked with a video conference communication session. The call indicator widget may include (i) at least one selectable feature and (ii) at least one label for presenting information to the customer via the call indicator widget. Through user input the system may receive an indication that the customer selected the at least one feature, and in response to receiving the indication, alter the display to present information related to the selectable feature.