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For the Inventor, By the Inventor

Huntersville, NC, United States of America

Brent Alan Shelkey

This inventor holds 7 USPTO granted patents and 1 published patent application. Top assignee: Bank of America Corporation. Active years: 2016-2018.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Brent Alan Shelkey. Retrieved from https://idiyas.com/inventor/brent-alan-shelkey

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 7 

% Patents Active = 100.0

Average Co-Inventor Count = 9.0

ph-index = 2

Forward Citations = 7(Granted Patents)


Company Filing History:

goldMedal7 out of 6,587 
 
Bank of America Corporation
 patents

Years Active: 2016-2018

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7 patents (USPTO):Explore Patents
1. 10108991 - Instant customer service feedback system (2018-10-23),
2. 9940409 - Contextual search tool (2018-04-10),
3. 9922117 - Contextual search input from advisors (2018-03-20),
4. 9785304 - Linking customer profiles with household profiles (2017-10-10),
5. 9692897 - Routing calls to preferred agents (2017-06-27),
6. 9503686 - Review bucket for video conferences (2016-11-22),
7. 9380265 - Call indicator tool (2016-06-28),

Title: Brent Alan Shelkey: Innovator in Customer Service and Search Technology

Introduction

Brent Alan Shelkey is a notable inventor based in Huntersville, NC (US). He has made significant contributions to the fields of customer service and search technology, holding a total of 7 patents. His innovative ideas have paved the way for advancements that enhance user experience and interaction.

Latest Patents

One of Brent's latest inventions is the Instant Customer Service Feedback System. This system allows for instant feedback during a communication session between a customer and a business agent. It initiates a video conference that provides a multimedia interface, enabling both parties to share audio and video feedback in real-time. The system also includes a customer feedback interface that captures feedback from the customer during the session, ensuring that businesses can respond promptly to customer needs.

Another significant invention is the Contextual Search Tool. This tool enhances the search experience by providing tailored and relevant search results based on user input and dynamic contextual information. It receives a search query from the user and updates the results based on contextual information, improving the overall search experience by making it more personalized and relevant.

Career Highlights

Brent is currently employed at Bank of America Corporation, where he applies his innovative skills to improve customer service and technology solutions. His work has been instrumental in developing systems that enhance user interaction and satisfaction.

Collaborations

Brent has collaborated with talented coworkers, including Carrie Anne Hanson and Alicia C Jones-McFadden. Their teamwork has contributed to the successful development of innovative solutions within their organization.

Conclusion

Brent Alan Shelkey is a distinguished inventor whose work in customer service and search technology has made a significant impact. His patents reflect a commitment to improving user experiences through innovative solutions.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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