Company Filing History:
Years Active: 2016-2018
Title: Brent Alan Shelkey: Innovator in Customer Service and Search Technology
Introduction
Brent Alan Shelkey is a notable inventor based in Huntersville, NC (US). He has made significant contributions to the fields of customer service and search technology, holding a total of 7 patents. His innovative ideas have paved the way for advancements that enhance user experience and interaction.
Latest Patents
One of Brent's latest inventions is the Instant Customer Service Feedback System. This system allows for instant feedback during a communication session between a customer and a business agent. It initiates a video conference that provides a multimedia interface, enabling both parties to share audio and video feedback in real-time. The system also includes a customer feedback interface that captures feedback from the customer during the session, ensuring that businesses can respond promptly to customer needs.
Another significant invention is the Contextual Search Tool. This tool enhances the search experience by providing tailored and relevant search results based on user input and dynamic contextual information. It receives a search query from the user and updates the results based on contextual information, improving the overall search experience by making it more personalized and relevant.
Career Highlights
Brent is currently employed at Bank of America Corporation, where he applies his innovative skills to improve customer service and technology solutions. His work has been instrumental in developing systems that enhance user interaction and satisfaction.
Collaborations
Brent has collaborated with talented coworkers, including Carrie Anne Hanson and Alicia C Jones-McFadden. Their teamwork has contributed to the successful development of innovative solutions within their organization.
Conclusion
Brent Alan Shelkey is a distinguished inventor whose work in customer service and search technology has made a significant impact. His patents reflect a commitment to improving user experiences through innovative solutions.