The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 23, 2018
Filed:
Oct. 31, 2014
Bank of America Corporation, Charlotte, NC (US);
Carrie Anne Hanson, Charlotte, NC (US);
Alicia C. Jones-McFadden, Fort Mill, SC (US);
Craig Sobol, Waxhaw, NC (US);
Brent Alan Shelkey, Huntersville, NC (US);
Kimberly Ya-chin Chang, Houston, TX (US);
Sarah Beth Gottfried, Westlake, OH (US);
Wang Liang, Pasadena, CA (US);
Neha Rani Rathi, Reston, VA (US);
Anthony Scott Wong, Union, KY (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Embodiments of the invention provide instant customer service feedback during a communication session with the customer. The system initiate a video conference communication session between the customer and the business agent that comprises providing a multimedia interface between the agent and the customer that provides the agent and the customer with an audio and video feedback of one another. After initiating the video conference communication session, a customer feedback interface configured to receive feedback from the customer in real-time during the video conference communication session is presented on the display of the customers apparatus such that the system may receive, in real-time, feedback provided by the customer via the customer feedback interface.