Neha Rani Rathi

Title: Biography of Neha Rani Rathi

Introduction: Neha Rani Rathi is an innovative inventor based in Reston, Virginia. She has made significant contributions to the field of customer service technology, holding a total of four patents. Her work focuses on enhancing customer interactions through advanced communication systems.

Latest Patents: One of her latest patents is an "Instant Customer Service Feedback System." This invention provides real-time feedback during communication sessions between customers and business agents. The system initiates a video conference, allowing both parties to engage with audio and video feedback. Another notable patent is for "Routing Calls to Preferred Agents." This invention streamlines the process of connecting customers with their preferred agents by utilizing customer identity and information retrieval.

Career Highlights: Neha currently works at Bank of America Corporation, where she applies her expertise in developing innovative customer service solutions. Her contributions have significantly improved the efficiency and effectiveness of customer interactions within the banking sector.

Collaborations: Throughout her career, Neha has collaborated with talented professionals, including her coworkers Carrie Anne Hanson and Alicia C Jones-McFadden. These collaborations have fostered a creative environment that encourages the development of cutting-edge technologies.

Conclusion: Neha Rani Rathi is a remarkable inventor whose work continues to shape the future of customer service technology. Her patents reflect her commitment to enhancing customer experiences and improving communication systems.