For the Inventor, By the Inventor

Enter assignee name

Hamilton, Bermuda

Afiniti, Ltd.

USPTO Granted Patents = 173

CIPO Patents = 116

EPO Patents = 5

Trademarks = 7

Forward Citations = 1,100

Loading Chart...

Loading Chart...

76 inventors (with patents filed for the assignee):

Zia Chishti (128 out of 156 patents)

Ittai Kan (42 out of 45 patents)

Vikash Khatri (27 out of 27 patents)

4. Akbar A Merchant (15 out of 17 patents)

5. S James P Spottiswoode (12 out of 28 patents)

6. Blake Jay Riley (11 out of 11 patents)

7. Ain Chishty (9 out of 11 patents)

8. Michael Richard Klugerman (9 out of 9 patents)

9. Stuart J Spottiswoode (7 out of 11 patents)

10. Christopher W Jones (7 out of 9 patents)

11. Hassan Afzal (6 out of 6 patents)

12. David J DeLellis (6 out of 6 patents)

13. Syed Meesum Raza Rizvi (6 out of 6 patents)

14. Caroline O'Brien (5 out of 5 patents)

15. Julian Lopez-Portillo (5 out of 5 patents)

Core Competencies:

Task Assignment Systems

Contact Center Systems

Behavioral Pairing

Workforce Management

Performance Benchmarking

Data Matching

Agent Performance

Hybrid Behavioral Pairing

Sensitivity Matching

Error Handling

Decisioning Techniques

Multistage Task Assignment

173 patents: Sort by Forward Citations

1. 12212717 - Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system (2025-01-28),

2. 12120271 - Matching using agent/caller sensitivity to performance (2024-10-15),

3. 12120268 - Techniques for benchmarking performance in a contact center system (2024-10-15),

4. 12075003 - Techniques for decisioning behavioral pairing in a task assignment system (2024-08-27),

5. 12022029 - Techniques for data matching in a contact center system (2024-06-25),

6. 12008494 - Techniques for behavioral pairing in a multistage task assignment system (2024-06-11),

7. 11972376 - Techniques for workforce management in a task assignment system (2024-04-30),

8. 11954523 - Techniques for behavioral pairing in a task assignment system with an external pairing system (2024-04-09),

9. 11936817 - Techniques for behavioral pairing in a task assignment system (2024-03-19),

10. 11922213 - Techniques for behavioral pairing in a task assignment system (2024-03-05),

11. 11915042 - Techniques for behavioral pairing in a task assignment system (2024-02-27),

12. 11876931 - Techniques for benchmarking pairing strategies in a contact center system (2024-01-16),

13. 11863708 - Matching using agent/caller sensitivity to performance (2024-01-02),

14. 11831808 - Contact center system (2023-11-28),

15. 11778097 - Techniques for pairing contacts and agents in a contact center system (2023-10-03),

Afiniti Ltd is an American multinational technology company specializing in artificial intelligence and applied advanced analytics. It provides solutions for companies to optimize customer interactions and improve operational efficiency. Afiniti's AI technology uses behavioral pairing to match customers with the best available agent based on personality, communication style, and other factors. The company's software is used in various industries including telecommunications, healthcare, e-commerce, and financial services.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 9 2025

173 Patents

#4 in Hamilton

#4 in Bermuda

#4,655 in the World

Hamilton, Bermuda

Afiniti, Ltd.

Forward Citations = 1,100

76 inventors:

Zia Chishti (128 out of 156 patents)

Ittai Kan (42 out of 45 patents)

Vikash Khatri (27 out of 27 patents)

4. Akbar A Merchant (15 out of 17 patents)

5. S James P Spottiswoode (12 out of 28 patents)

Please report any incorrect information to support@idiyas.com

Loading…