For the Inventor, By the Inventor

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Hamilton, Bermuda

Afiniti, Ltd.

USPTO Granted Patents = 173

% Expired Patents = 0.58

CIPO Patents = 103

EPO Patents = 5

Trademarks = 2

Forward Citations = 1,130

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29 inventors (with patents filed for the assignee):

Zia Chishti (128 out of 156 patents)

Ittai Kan (42 out of 46 patents)

Vikash Khatri (27 out of 28 patents)

4. Akbar A Merchant (15 out of 17 patents)

5. S James P Spottiswoode (12 out of 28 patents)

6. Blake Jay Riley (11 out of 11 patents)

7. Ain Chishty (9 out of 12 patents)

8. Michael Richard Klugerman (9 out of 9 patents)

9. Stuart J Spottiswoode (7 out of 11 patents)

10. Christopher W Jones (7 out of 9 patents)

11. Hassan Afzal (6 out of 7 patents)

12. David J DeLellis (6 out of 6 patents)

13. Syed Meesum Raza Rizvi (6 out of 6 patents)

14. Caroline O'Brien (5 out of 5 patents)

15. Julian Lopez-Portillo (5 out of 5 patents)

Core Competencies:

Behavioral Pairing

Contact Center

Task Assignment

Performance Benchmarking

Workforce Management

Data Matching

Agent Performance

Sensitivity Matching

Hybrid Pairing

Control Sharing

Decisioning Techniques

Error Handling

173 patents: Sort by Forward Citations

1. 12212717 - Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system (2025-01-28),

2. 12120271 - Matching using agent/caller sensitivity to performance (2024-10-15),

3. 12120268 - Techniques for benchmarking performance in a contact center system (2024-10-15),

4. 12075003 - Techniques for decisioning behavioral pairing in a task assignment system (2024-08-27),

5. 12022029 - Techniques for data matching in a contact center system (2024-06-25),

6. 12008494 - Techniques for behavioral pairing in a multistage task assignment system (2024-06-11),

7. 11972376 - Techniques for workforce management in a task assignment system (2024-04-30),

8. 11954523 - Techniques for behavioral pairing in a task assignment system with an external pairing system (2024-04-09),

9. 11936817 - Techniques for behavioral pairing in a task assignment system (2024-03-19),

10. 11922213 - Techniques for behavioral pairing in a task assignment system (2024-03-05),

11. 11915042 - Techniques for behavioral pairing in a task assignment system (2024-02-27),

12. 11876931 - Techniques for benchmarking pairing strategies in a contact center system (2024-01-16),

13. 11863708 - Matching using agent/caller sensitivity to performance (2024-01-02),

14. 11831808 - Contact center system (2023-11-28),

15. 11778097 - Techniques for pairing contacts and agents in a contact center system (2023-10-03),

Afiniti Ltd is an American multinational technology company specializing in artificial intelligence and applied advanced analytics. It provides solutions for companies to optimize customer interactions and improve operational efficiency. Afiniti's AI technology uses behavioral pairing to match customers with the best available agent based on personality, communication style, and other factors. The company's software is used in various industries including telecommunications, healthcare, e-commerce, and financial services.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Sep 22 2026

173 Patents

#4 in Hamilton

#4 in Bermuda

#4,779 in the World

Hamilton, Bermuda

Afiniti, Ltd.

Forward Citations = 1,130

29 inventors:

Zia Chishti (128 out of 156 patents)

Ittai Kan (42 out of 46 patents)

Vikash Khatri (27 out of 28 patents)

4. Akbar A Merchant (15 out of 17 patents)

5. S James P Spottiswoode (12 out of 28 patents)

Please report any incorrect information to [email protected]

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