For the Inventor, By the Inventor

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Hamilton, Bermuda

Afiniti, Ltd.

USPTO Granted Patents = 173

% Expired Patents = 0.58

CIPO Patents = 108

EPO Patents = 5

Trademarks = 2

Forward Citations = 1,130

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31 inventors (with patents filed for the assignee):

Zia Chishti (128 out of 156 patents)

Ittai Kan (42 out of 46 patents)

Vikash Khatri (27 out of 28 patents)

4. Akbar A Merchant (15 out of 17 patents)

5. S James P Spottiswoode (12 out of 28 patents)

6. Blake Jay Riley (11 out of 11 patents)

7. Ain Chishty (9 out of 12 patents)

8. Michael Richard Klugerman (9 out of 9 patents)

9. Stuart J Spottiswoode (7 out of 11 patents)

10. Christopher W Jones (7 out of 9 patents)

11. Hassan Afzal (6 out of 7 patents)

12. David J DeLellis (6 out of 6 patents)

13. Syed Meesum Raza Rizvi (6 out of 6 patents)

14. Caroline O'Brien (5 out of 5 patents)

15. Julian Lopez-Portillo (5 out of 5 patents)

Core Competencies:

Behavioral Pairing

Contact Center

Task Assignment

Performance Benchmarking

Workforce Management

Data Matching

Agent Performance

Sensitivity Matching

Hybrid Pairing

Control Sharing

Decisioning Techniques

Error Handling

173 patents: Sort by Forward Citations

1. 12212717 - Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system (2025-01-28),

2. 12120271 - Matching using agent/caller sensitivity to performance (2024-10-15),

3. 12120268 - Techniques for benchmarking performance in a contact center system (2024-10-15),

4. 12075003 - Techniques for decisioning behavioral pairing in a task assignment system (2024-08-27),

5. 12022029 - Techniques for data matching in a contact center system (2024-06-25),

6. 12008494 - Techniques for behavioral pairing in a multistage task assignment system (2024-06-11),

7. 11972376 - Techniques for workforce management in a task assignment system (2024-04-30),

8. 11954523 - Techniques for behavioral pairing in a task assignment system with an external pairing system (2024-04-09),

9. 11936817 - Techniques for behavioral pairing in a task assignment system (2024-03-19),

10. 11922213 - Techniques for behavioral pairing in a task assignment system (2024-03-05),

11. 11915042 - Techniques for behavioral pairing in a task assignment system (2024-02-27),

12. 11876931 - Techniques for benchmarking pairing strategies in a contact center system (2024-01-16),

13. 11863708 - Matching using agent/caller sensitivity to performance (2024-01-02),

14. 11831808 - Contact center system (2023-11-28),

15. 11778097 - Techniques for pairing contacts and agents in a contact center system (2023-10-03),

Company Overview

Afiniti, Ltd., headquartered in Hamilton, Bermuda, specializes in behavioral pairing technology aimed at enhancing contact center operations. The company focuses on optimizing task assignment and improving agent performance through advanced data matching techniques. By leveraging insights into customer-agent interactions, Afiniti enhances workforce management and performance benchmarking, ultimately driving efficiency and effectiveness in service delivery. Its innovative solutions are designed to create better matches between agents and customers, fostering improved outcomes in various service environments.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 13 2026

173 Patents

#4 in Hamilton

#4 in Bermuda

#4,793 in the World

Hamilton, Bermuda

Afiniti, Ltd.

Forward Citations = 1,130

31 inventors:

Zia Chishti (128 out of 156 patents)

Ittai Kan (42 out of 46 patents)

Vikash Khatri (27 out of 28 patents)

4. Akbar A Merchant (15 out of 17 patents)

5. S James P Spottiswoode (12 out of 28 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Afiniti, Ltd.. Retrieved from https://idiyas.com/company/afiniti

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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