Company Filing History:
Years Active: 2018-2023
Title: The Innovative Mind of Michael Richard Klugerman
Introduction
Michael Richard Klugerman, based in Cambridge, Massachusetts, is a distinguished inventor known for his contributions to technology and systems within the contact center industry. With a total of nine patents to his name, Klugerman has made significant strides in improving the efficiency of contact centers through innovative approaches to behavioral pairing.
Latest Patents
One of Klugerman's latest patents showcases his pioneering work on "Techniques for Behavioral Pairing in a Contact Center System." This patent outlines a sophisticated method that employs a computer processor to determine, analyze, and connect available contacts to agents in a manner that enhances interaction efficiency. The process includes identifying preferred contact-agent pairings based on a probabilistic network flow model, ensuring that the selected pairings maximize optimal communication outcomes.
Career Highlights
Throughout his career, Klugerman has worked with top-tier organizations, notably Afiniti Europe Technologies Limited and Afiniti, Ltd. His roles at these companies have enabled him to blend innovative concepts with practical applications, solidifying his reputation as a valuable contributor to technological advancement in the contact center domain.
Collaborations
In his pursuit of innovation, Klugerman has collaborated with notable colleagues such as Ittai Kan and Blake Jay Riley. These partnerships have fostered a creative environment where ideas can flourish, contributing to the forward momentum in developing effective communication technologies.
Conclusion
Michael Richard Klugerman's dedication to advancing contact center systems through innovative patents reflects his expertise and vision in the field. As he continues to refine techniques for behavioral pairing, his work remains crucial in shaping the future of effective communication in various industries.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.