Location History:
- Washington, DC (US) (2018 - 2023)
- Indianapolis, IN (US) (2023)
Company Filing History:
Years Active: 2018-2023
Title: The Innovative Mind of Blake Jay Riley: Transforming Contact Center Technology
Introduction: Blake Jay Riley, an esteemed inventor based in Washington, DC, has made notable contributions to the field of contact center technology. With a total of 11 patents to his name, Riley has been particularly influential in enhancing the efficiency and effectiveness of communication systems.
Latest Patents: Among his latest patents, Blake Jay Riley has developed a comprehensive contact center system featuring a pairing module. This module possesses a memory that stores vital contact center information. It identifies a first set of available agents suitable for pairing with contacts and a corresponding set of available contacts awaiting connection. Additionally, he has introduced techniques for behavioral pairing in a contact center. This innovative method employs a computer processor to determine preferred contact-agent pairings, optimizing the matching process using a probabilistic network flow model. Through these advancements, Riley has significantly improved operational capabilities within contact center environments.
Career Highlights: Riley has had a remarkable career, contributing his expertise at companies such as Afiniti and Afiniti Europe Technologies Limited. His work has consistently centered on utilizing technology to refine customer interactions and improve agent productivity within the contact center sector.
Collaborations: Throughout his career, Blake Jay Riley has collaborated with various talented individuals, including Ittai Kan and Michael Richard Klugerman. These partnerships have allowed him to integrate diverse perspectives and innovative ideas into his inventions.
Conclusion: Blake Jay Riley's contributions to contact center technology exemplify the spirit of innovation. With a commitment to enhancing communication systems, his patents not only reflect his ingenuity but also promise to shape the future of customer service operations. As an inventor, his work continues to inspire advancements in the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.