Company Filing History:
Years Active: 2016-2019
Title: The Innovative Mind of Christopher W. Jones
Introduction
Christopher W. Jones, an inventive mind based in Houston, TX, has made significant contributions to the field of contact center technology. With a portfolio that boasts nine patents, his works demonstrate an exceptional understanding of complex systems and methods that improve caller-agent interactions.
Latest Patents
Among his latest innovations, Christopher has focused on "Systems and methods for routing callers to an agent in a contact center." This patent outlines techniques for managing contacts and agents, aiming to enhance overall efficiency. In one embodiment, his method includes the determination of a first caller grade for a call and a first agent grade for an agent. The matching process based on these grades signifies a notable innovation in streamlining communication and providing superior customer service.
Career Highlights
Throughout his career, Christopher has collaborated with various companies, including Afiniti and Satmap International Holdings Limited. His work within these organizations showcases his commitment to advancing technology in customer interaction fields, paving the way for more effective and responsive systems.
Collaborations
Christopher has worked alongside notable professionals such as Zia Chishti and Stuart J. Spottiswoode. These collaborations have enriched his work environment, allowing for a synergy of ideas and innovations that contribute to the development of cutting-edge solutions in contact center management.
Conclusion
In summary, Christopher W. Jones stands out as a key inventor in the realm of contact center technology. His nine patents reflect a commitment to innovation and efficiency, reshaping how businesses interact with their customers. As he continues to innovate, his contributions will undoubtedly influence the future of communication technology.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.