Company Filing History:
14 out of 24 
12 out of 173 
2 out of 5 Years Active: 2012-2022
Title: S James P Spottiswoode: A Pioneer in Call Routing Innovations
Introduction
S James P Spottiswoode, based in Beverly Hills, CA, is an accomplished inventor with a remarkable portfolio of 28 patents. His contributions to the field of call routing systems stand out, particularly in the estimation and assignment of agent performance characteristics, an area that significantly impacts customer service efficiency and effectiveness.
Latest Patents
One of Spottiswoode's latest innovations is focused on estimating agent performance in a call routing center system. This patented system introduces methods for accurately estimating and assigning performance characteristics—such as sales rate, customer satisfaction, and call duration—to agents who have a limited number of calls compared to their peers. By identifying agents who fall short of a predetermined call volume or exhibit substantial errors in performance measures, this system facilitates a more efficient routing process. Callers are matched to agents based on these estimated performance characteristics, rather than their actual performance metrics. This groundbreaking approach enhances the overall effectiveness of call centers.
Career Highlights
Throughout his career, S James P Spottiswoode has made significant contributions while working with various companies, including Satmap International Holdings Limited and Afiniti, Ltd. His innovations have not only benefited the organizations he has been part of but have also advanced the industry standards for call routing and customer interaction.
Collaborations
Spottiswoode’s journey in the realm of innovation has seen him collaborate with notable professionals, including Zia Chishti and Qiaobing Xie. These partnerships have enriched his work and expanded the impact of his inventions, showcasing the importance of collective effort in the advancement of technology.
Conclusion
S James P Spottiswoode's contributions to call routing systems and agent performance estimation underscore the vital role of innovation in enhancing operational effectiveness. With a robust portfolio of patents and a commitment to advancing technology, Spottiswoode continues to influence the landscape of customer service systems. His work exemplifies the intersection of ingenuity and practical application, making lasting impacts in his field.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.