Beverly Hills, CA, United States of America

S James P Spottiswoode

This inventor holds 28 USPTO granted patents and 7 published patent applications, plus 10 CIPO patents and 5 EPO patents, primarily in Call Center Optimization. Top assignees: Satmap International Holdings Limited, Afiniti, Ltd., The Resource Group International, Ltd.. Active years: 2012-2022.

IDiyas Innovation Intelligence. (2026). Inventor Profile: S James P Spottiswoode. Retrieved from https://idiyas.com/inventor/s-james-p-spottiswoode

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Calculating rank

USPTO Granted Patents = 28 (Patent Applications = 7)

% Patents Active = 100.0

CIPO Patents = 10 (Patent Applications = 1)

EPO Patents = 5 (Patent Applications = 7)

Average Co-Inventor Count = 2.0

ph-index = 16

Forward Citations = 3,112(Granted Patents)

Company Filing History:

14 out of 24

Satmap International Holdings Limited

The Resource Group International, Ltd.

patents

Years Active: 2012-2022

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Areas of Expertise:

Call Routing

Agent Performance

Variance Algorithm

Bayesian Mean Regression

Pattern Matching

Caller Matching

Contact Center

Routing Systems

Probability Multiplier

Caller Data

Queue Management

Scoring Models

28 patents (USPTO):Sort by Forward CitationsExplore Patents

1. RE48896 - Estimating agent performance in a call routing center system (2022-01-17),

2. RE48860 - Estimating agent performance in a call routing center system (2021-12-20),

3. RE48846 - Estimating agent performance in a call routing center system (2021-12-06),

4. 10992812 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation (2021-04-27),

5. 10979569 - Call mapping systems and methods using bayesian mean regression (BMR) (2021-04-13),

6. 10666805 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation (2020-05-26),

7. 10567586 - Pooling callers for matching to agents based on pattern matching algorithms (2020-02-18),

8. 10334107 - Call mapping systems and methods using bayesian mean regression (BMR) (2019-06-25),

9. 10142479 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation (2018-11-27),

10. 10044867 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation (2018-08-07),

11. 9699314 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation (2017-07-04),

12. 9686411 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation (2017-06-20),

13. 9277055 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation (2016-03-01),

14. 9025757 - Call mapping systems and methods using bayesian mean regression (BMR) (2015-05-05),

15. 8903079 - Routing callers from a set of callers based on caller data (2014-12-02),

Title: S James P Spottiswoode: A Pioneer in Call Routing Innovations

Introduction

S James P Spottiswoode, based in Beverly Hills, CA, is an accomplished inventor with a remarkable portfolio of 28 patents. His contributions to the field of call routing systems stand out, particularly in the estimation and assignment of agent performance characteristics, an area that significantly impacts customer service efficiency and effectiveness.

Latest Patents

One of Spottiswoode's latest innovations is focused on estimating agent performance in a call routing center system. This patented system introduces methods for accurately estimating and assigning performance characteristics—such as sales rate, customer satisfaction, and call duration—to agents who have a limited number of calls compared to their peers. By identifying agents who fall short of a predetermined call volume or exhibit substantial errors in performance measures, this system facilitates a more efficient routing process. Callers are matched to agents based on these estimated performance characteristics, rather than their actual performance metrics. This groundbreaking approach enhances the overall effectiveness of call centers.

Career Highlights

Throughout his career, S James P Spottiswoode has made significant contributions while working with various companies, including Satmap International Holdings Limited and Afiniti, Ltd. His innovations have not only benefited the organizations he has been part of but have also advanced the industry standards for call routing and customer interaction.

Collaborations

Spottiswoode’s journey in the realm of innovation has seen him collaborate with notable professionals, including Zia Chishti and Qiaobing Xie. These partnerships have enriched his work and expanded the impact of his inventions, showcasing the importance of collective effort in the advancement of technology.

Conclusion

S James P Spottiswoode's contributions to call routing systems and agent performance estimation underscore the vital role of innovation in enhancing operational effectiveness. With a robust portfolio of patents and a commitment to advancing technology, Spottiswoode continues to influence the landscape of customer service systems. His work exemplifies the intersection of ingenuity and practical application, making lasting impacts in his field.

Profile summary based on public USPTO records.