The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 13, 2021
Filed:
May. 28, 2019
Applicant:
Afiniti Europe Technologies Limited, Cheshire, GB;
Inventors:
S. James P. Spottiswoode, Beverly Hills, CA (US);
Zia Chishti, Washington, DC (US);
Assignee:
Afiniti, Ltd., Hamilton, BM;
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); H04M 3/51 (2006.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
H04M 3/5232 (2013.01); H04M 3/5158 (2013.01); H04M 3/5233 (2013.01); H04M 3/5238 (2013.01); G06Q 30/00 (2013.01);
Abstract
Methods, systems, and articles of manufacture for ranking individuals in a contact center system including ranking a first individual in a set of individuals based on relative amounts of data for the first individual and one or more other individuals in the set of individuals.