CIPO Patents = 6

Trademarks = 1

Forward Citations = 1,004

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8 inventors (with patents filed for the assignee):

Zia Chishti (5 out of 156 patents)

S James P Spottiswoode (2 out of 28 patents)

Chris W Jones (2 out of 4 patents)

4. Ittai Kan (1 out of 46 patents)

5. Qiaobing Xie (1 out of 6 patents)

6. Stuart J Spottiswoode (1 out of 11 patents)

7. Zia Chishti (0 patent)

8. Randall Ray Stewart (0 patent)

9. Chris W Jones (0 patent)

10. S James P Spottiswoode (0 patent)

5 patents: Sort by Forward Citations

1. 8565410 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation (2013-10-22),

2. 8472611 - Balancing multiple computer models in a call center routing system (2013-06-25),

3. 8433597 - Systems and methods for routing callers to an agent in a contact center (2013-04-30),

4. 8359219 - Systems and methods for routing callers to an agent in a contact center (2013-01-22),

5. 8295471 - Selective mapping of callers in a call-center routing system based on individual agent settings (2012-10-23),

Company Overview

The Resource Group International, Ltd. (TRG) is a leading business consulting and technology solutions firm. With over 25 years of experience, TRG offers a wide range of services including ERP implementation, IT services, and business process outsourcing. TRG is dedicated to helping businesses achieve their goals and drive growth through innovative solutions.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 13 2026

5 Patents

#54 in Hamilton

#65 in Bermuda

Hamilton, Bermuda

The Resource Group International, Ltd.

Forward Citations = 1,004

8 inventors:

Zia Chishti (5 out of 156 patents)

S James P Spottiswoode (2 out of 28 patents)

Chris W Jones (2 out of 4 patents)

4. Ittai Kan (1 out of 46 patents)

5. Qiaobing Xie (1 out of 6 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: The Resource Group International, Ltd.. Retrieved from https://idiyas.com/company/resource-group-international

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

6 patents (CIPO):

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]