CIPO Patents = 4

Trademarks = 1

Forward Citations = 994

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10 inventors (with patents filed for the assignee):

Zia Chishti (5 out of 156 patents)

S James P Spottiswoode (2 out of 28 patents)

Chris W Jones (2 out of 4 patents)

4. Ittai Kan (1 out of 45 patents)

5. Qiaobing Xie (1 out of 6 patents)

6. Stuart J Spottiswoode (1 out of 11 patents)

7. Zia Chishti (0 patent)

5 patents: Sort by Forward Citations

1. 8565410 - Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation (2013-10-22),

2. 8472611 - Balancing multiple computer models in a call center routing system (2013-06-25),

3. 8433597 - Systems and methods for routing callers to an agent in a contact center (2013-04-30),

4. 8359219 - Systems and methods for routing callers to an agent in a contact center (2013-01-22),

5. 8295471 - Selective mapping of callers in a call-center routing system based on individual agent settings (2012-10-23),

The Resource Group International, Ltd. (TRG) is a leading business consulting and technology solutions firm. With over 25 years of experience, TRG offers a wide range of services including ERP implementation, IT services, and business process outsourcing. TRG is dedicated to helping businesses achieve their goals and drive growth through innovative solutions.

This text is generated by artificial intelligence and may not be accurate.

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USPTO Data Jan 1 1976 - Dec 9 2025

5 Patents

#53 in Hamilton

#64 in Bermuda

Hamilton, Bermuda

The Resource Group International, Ltd.