Company Filing History:
2 out of 5 
2 out of 24 
Years Active: 2013-2014
Title: The Innovative Contributions of Inventor Chris W. Jones
Introduction
Chris W. Jones, an accomplished inventor based in Houston, TX, has made significant strides in the world of technology with his innovative ideas and practical solutions. With a total of four patents to his name, Jones specializes in developing systems that enhance communication efficiency, particularly in contact centers.
Latest Patents
Among his latest contributions is a patent titled "Systems and methods for routing callers to an agent in a contact center." This innovation provides methods for smartly routing callers to agents, wherein agents are evaluated based on their ability to facilitate optimal interactions. These interactions can lead to increased revenue, reduced costs, and enhanced customer satisfaction. In a more advanced implementation, both caller and agent demographics, along with psychographic characteristics, are analyzed using a pattern-matching algorithm. This algorithm preferentially matches callers with agents who share similar traits, thereby increasing the likelihood of achieving the desired outcomes during customer interactions.
Career Highlights
Jones has accumulated a wealth of experience through his work with reputable companies such as The Resource Group International, Ltd. and Satmap International Holdings Limited. His roles in these organizations likely provided him with the insights and skills necessary to develop his patented technologies.
Collaborations
Throughout his career, Chris W. Jones has collaborated with notable individuals, including Zia Chishti and S. James P. Spottiswoode. These collaborations may have helped to refine his ideas and advance his innovative projects, contributing to the development of efficient systems in the contact center industry.
Conclusion
Chris W. Jones represents a dedicated inventor whose work addresses modern communication challenges. Through his innovative patents and career achievements, he continues to impact how contact centers operate, ultimately enhancing customer experiences and business outcomes. His forward-thinking approaches are bound to influence the industry for years to come.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.