Zia Chishti

Title: Zia Chishti: Innovator in Call Routing Technologies

Introduction

Zia Chishti is a notable inventor recognized for his contributions to call routing technologies. He has developed innovative methods and systems aimed at improving the efficiency of contact centers. His work focuses on intelligent routing systems that enhance the caller experience.

Latest Patents

Zia Chishti holds a patent for "Call Routing Methods And Systems Based On Multiple Variable Standardized Scoring And Shadow Queue." This invention discloses methods for routing callers to agents in a contact center using a pattern matching algorithm. The system intelligently routes callers based on agent availability and performance metrics. Additionally, he has developed a patent titled "Two Step Routing Procedure In A Call Center," which utilizes a multi-layer processing approach to match callers with agents. This method incorporates various scoring techniques to optimize the routing process.

Career Highlights

Throughout his career, Zia Chishti has worked with several companies, including Afiniti Ltd. and Afiniti Europe Technologies Limited. His experience in these organizations has allowed him to refine his expertise in call routing technologies and contribute to advancements in the field.

Collaborations

Zia Chishti has collaborated with various professionals, including S James Spottiswoode, to further enhance his innovations in call routing systems.

Conclusion

Zia Chishti's work in call routing technologies showcases his commitment to improving communication efficiency in contact centers. His innovative patents and career achievements highlight his significant contributions to the field.