The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 03, 2013
Filed:
Aug. 25, 2009
Jon R. Jay, Seattle, WA (US);
Jeremy A. Dashe, Bainbridge Island, WA (US);
Brock A. Judkins, Seattle, WA (US);
Donald L. Kaufman, Kirkland, WA (US);
Yung-chun Lin, Seattle, WA (US);
Raymond P. Sharpe, Jr., Snoqualmie, WA (US);
Joseph D. Sullivan, Redmond, WA (US);
Thomas J. Weiland, Seattle, WA (US);
Tauseef Kidwai, Seattle, WA (US);
Jon R. Jay, Seattle, WA (US);
Jeremy A. Dashe, Bainbridge Island, WA (US);
Brock A. Judkins, Seattle, WA (US);
Donald L. Kaufman, Kirkland, WA (US);
Yung-Chun Lin, Seattle, WA (US);
Raymond P. Sharpe, Jr., Snoqualmie, WA (US);
Joseph D. Sullivan, Redmond, WA (US);
Thomas J. Weiland, Seattle, WA (US);
Tauseef Kidwai, Seattle, WA (US);
Amazon Technologies, Inc., Reno, NV (US);
Abstract
A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.