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For the Inventor, By the Inventor

Seattle, WA, United States of America

Joseph Daniel Sullivan

USPTO Granted Patents = 15

Average Co-Inventor Count = 4.3

ph-index = 4

Forward Citations = 76(Granted Patents)


Location History:

  • Redmond, WA (US) (2013 - 2019)
  • Seattle, WA (US) (2016 - 2023)

Company Filing History:

goldMedal15 out of 22,475 
 
Amazon Technologies, Inc.
 patents

Years Active: 2013-2023

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15 patents (USPTO):
1. 11741945 - Adaptive virtual assistant attributes (2023-08-29),
2. 10547747 - Configurable natural language contact flow (2020-01-28),
3. 10445744 - Systems and methods for customer contact (2019-10-15),
4. 10277743 - Configurable natural language contact flow (2019-04-30),
5. 10277733 - Single window testing of an interactive contact workflow (2019-04-30),
6. 10178600 - Quality-based phone routing (2019-01-08),
7. 10003691 - On-demand generation of a contact center (2018-06-19),
8. 9961192 - Contact workflow testing and metrics generation (2018-05-01),
9. 9961191 - Single window testing of an interactive contact workflow (2018-05-01),
10. 9674765 - Quality-based phone routing (2017-06-06),
11. 9384270 - Associating user accounts with source identifiers (2016-07-05),
12. 9288309 - Quality-based phone routing (2016-03-15),
13. 9088649 - Systems and methods for customer contact (2015-07-21),
14. 8879717 - Systems and methods for customer contact (2014-11-04),
15. 8600035 - Systems and methods for customer contact (2013-12-03),

Title: Innovations of Joseph Daniel Sullivan

Introduction

Joseph Daniel Sullivan is a prominent inventor based in Seattle, WA (US). He has made significant contributions to the field of technology, particularly in the development of adaptive virtual assistant systems. With a total of 15 patents to his name, Sullivan continues to push the boundaries of innovation.

Latest Patents

One of his latest patents is for an adaptive virtual assistant attributes system. This system can be configured to change an attribute of a virtual assistant based on user responses, environmental conditions, and topics of discussion. For instance, the virtual assistant can determine a communication profile associated with it and generate communication data based on this profile. The system can then transmit this data to a user device and receive input audio data representing a user utterance. Based on this input, the system can determine additional communication data and transmit it back to the user device.

Another notable patent is for a configurable natural language contact flow. This technology allows for the implementation of configurable contact flows using a contact flow service. The method includes activating a contact flow in response to a request to establish a contact center session. The contact flow provides automated service communications to end users, utilizing computing resources hosted within a computing service provider environment.

Career Highlights

Joseph Sullivan is currently employed at Amazon Technologies, Inc., where he continues to innovate and develop new technologies. His work has had a significant impact on the way virtual assistants interact with users and how contact centers operate.

Collaborations

Sullivan has collaborated with notable coworkers such as Jon R Jay and Pasquale DeMaio, contributing to various projects and advancements in technology.

Conclusion

Joseph Daniel Sullivan is a key figure in the realm of technology innovation, with a focus on enhancing user interaction through adaptive systems. His contributions continue to shape the future of virtual assistance and contact services.

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