The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 28, 2020
Filed:
Apr. 29, 2019
Amazon Technologies, Inc., Seattle, WA (US);
Saket Agarwal, Redmond, WA (US);
Joseph Daniel Sullivan, Seattle, WA (US);
Pasquale DeMaio, Bellevue, WA (US);
Jon Russell Jay, Mercer Island, WA (US);
Jaswinder Singh Randhawa, Seattle, WA (US);
Nihal Chand Jain, Sammamish, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
A technology is described for configurable contact flows implemented using a contact flow service. An example method may include activating a contact flow in response to a request to establish a contact center session. The contact flow may be used to provide automated contact service communications to end users using computing resources hosted within a computing service provider environment. A starting prompt specified by the contact flow may be output using a communication channel. Input data may be received via the communication channel in response to the starting prompt. The input data may be analyzed to identify an intent identifier included in the input data and a contact flow action linked to the intent identifier may be executed.