Location History:
- Seattle, WA (US) (2012 - 2019)
- Mercer Island, WA (US) (2016 - 2024)
Company Filing History:
Years Active: 2012-2025
Title: Innovations by Jon R Jay in Contact Center Technology
Introduction
Jon R Jay, an innovative inventor based in Seattle, WA, has made significant contributions to the field of contact center technology. With a total of 18 patents, his work focuses on enhancing the efficiency and effectiveness of customer service operations.
Latest Patents
Jon's latest patents illustrate his expertise in optimizing call and contact center workflows. One notable patent is titled "Service level based routing using visibility thresholds." This invention describes systems and methods for distributing agents across various queues within a contact center. By establishing different priority values and visibility thresholds for processing customer requests, Jon introduces a novel approach to managing agent assignments based on service level goals.
Additionally, his patent on "Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data" highlights advanced techniques in usage forecasting for virtual contact centers. By leveraging machine learning models, his system can predict a range of metrics over different time horizons for individual queues, allowing for more precise management and resource allocation.
Career Highlights
Jon R Jay is currently employed at Amazon Technologies, Inc., where he applies his skills in developing cutting-edge technologies. His commitment to innovation and his technical acumen are evident in his extensive patent portfolio, which reflects his dedication to improving customer service operations.
Collaborations
Throughout his career, Jon has collaborated with talented individuals such as Joseph Daniel Sullivan and Yung-Chun Lin. These partnerships have contributed to the development of innovative solutions that enhance the functionalities of contact centers and improve customer experiences.
Conclusion
With his remarkable track record of 18 patents and ongoing contributions to the field of contact center technology, Jon R Jay continues to be a significant figure driving innovation. His inventive spirit and collaborative approach ensure that he remains at the forefront of advancements in customer service solutions.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.