The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2019
Filed:
Sep. 15, 2017
Applicant:
Amazon Technologies, Inc., Seattle, WA (US);
Inventors:
Jon R. Jay, Seattle, WA (US);
Jeremy A. Dashe, Seattle, WA (US);
Yung-Chun Lin, Seattle, WA (US);
Kenneth C. Macfarlane, Lake Forest Park, WA (US);
Eric S. Stone, Seattle, WA (US);
Raymond P. Sharpe, Jr., Seattle, WA (US);
Nathan Brent Glissmeyer, Seattle, WA (US);
Assignee:
Amazon Technologies, Inc., Seattle, WA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01); H04M 3/5125 (2013.01); H04M 3/523 (2013.01); H04M 3/5237 (2013.01); H04M 3/42068 (2013.01); H04M 2203/405 (2013.01); H04M 2203/551 (2013.01); H04M 2203/6018 (2013.01);
Abstract
Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.