Location History:
- Bainbridge Island, WA (US) (2012 - 2018)
- Seattle, WA (US) (2017 - 2019)
Company Filing History:
Years Active: 2012-2019
Title: Innovations by Jeremy A Dashe in Customer Service Technologies
Introduction
Jeremy A Dashe is a prolific inventor based in Seattle, WA, with an impressive portfolio of 10 patents. His work focuses on enhancing customer service through innovative technological solutions, particularly at Amazon Technologies, Inc. His contributions significantly influence how businesses interact with their customers, streamlining communication processes.
Latest Patents
Among his notable inventions is the patent for "Systems and methods for customer contact." This technology enables users of personal computing devices to easily identify items of interest and seek additional information through electronic contact requests. By utilizing a contact distribution system, it accurately assesses the availability of service agents and facilitates direct communication based on user-provided information.
Another significant patent is the "System and method for automated call distribution." This invention provides mechanisms for managing and operating agent nodes, allowing for the efficient routing of calls and contacts to customer service agents. By leveraging a centralized queue, it optimizes the distribution process based on various factors, even incorporating market-based pricing strategies for calls and agent compensation.
Career Highlights
Throughout his career, Dashe has demonstrated a commitment to improving customer service experiences. His role at Amazon Technologies, Inc. has allowed him to spearhead projects that leverage cutting-edge technology, resulting in practical applications that enhance customer engagement. His patents reflect a forward-thinking approach, positioning him as a key player in the customer interaction space.
Collaborations
Dashe collaborates with talented colleagues, including Jon R Jay and Yung-Chun Lin, to drive innovation within Amazon. Their combined expertise fosters an environment conducive to creative problem-solving and the development of impactful customer service technologies. Working alongside such professionals has likely influenced his inventive output and contributed to his success in acquiring numerous patents.
Conclusion
Jeremy A Dashe's contributions to the field of customer service technology through his patents are noteworthy. His work not only improves communication between businesses and consumers but also sets a standard for future innovations in this domain. As he continues his journey at Amazon Technologies, Inc., his inventions will undoubtedly shape the future of customer service interactions.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.