Amazon Technologies, Inc.

Jeremy A Dashe

Jon R Jay

Yung-Chun Lin

Raymond P Sharpe, Jr

Donald Lloyd Kaufman

Eric Samuel Stone

Joseph Daniel Sullivan

Kenneth C Macfarlane

Nathan Brent Glissmeyer

Tak Keung Joseph Lui

Oleg Kantor

Alton Paul Werronen

Brock Aaron Judkins

Nelson Andres Ramon

Maju Cheruvallil Kuruvilla

Thomas J Weiland

Tauseef Kidwai

Raymond P Sharpe

David Henry Clark

Donald Loyd Kaufman

Paul Sharpe

Nate Glissmeyer

Joseph D Sullivan

A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

Systems and methods for customer contact

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

System and method for automated call distribution

Features are disclosed for a wearable scanning device that can passively initiate scanning for wireless identifiers such as RFID tags. The wearable scanning device may include a force sensor, an accelerometer, or a motion activated switch that can initiate the scanning when detecting an action performed by an associate (e.g., lifting) without an express intent from the associate to scan.

Wearable passive scanning device

Features are disclosed for collecting wireless identifier signals such as from RFID tags to accurately determine the location of items associated with the wireless identifier. Carefully coordinating when to begin and end collection of the signals and analysis of the signals and signal characteristics (e.g., received signal strength) allow a carried item to be identified and its location determined. Additional features are described to further validate the location of the item.

Wireless identifier based real time item movement tracking

Growing community of inventors

Seattle, WA, United States of America

Jeremy A Dashe