Company Filing History:
Years Active: 2012-2024
Title: Yung-Chun Lin: Innovator in Contact Center Technologies
Introduction
Yung-Chun Lin is a prominent inventor based in Seattle, WA, known for his contributions to the field of contact center technologies. With a total of 11 patents to his name, Lin has made significant advancements that enhance the efficiency and effectiveness of virtual contact centers.
Latest Patents
Among his latest patents are innovative methods and systems for accurate forecasting in virtual contact centers. One notable patent focuses on "Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data." This invention utilizes machine learning models to predict various metrics for contact center instances, allowing for better management of agent workloads and customer interactions. Another significant patent is the "Bulk data distribution system," which streamlines data access for multiple consumers by capturing snapshots of data sets and making them available for local processing. These inventions reflect Lin's commitment to improving operational efficiency in contact centers.
Career Highlights
Yung-Chun Lin is currently employed at Amazon Technologies, Inc., where he continues to develop innovative solutions for contact center management. His work has been instrumental in shaping the future of customer service technology, making it more responsive and data-driven.
Collaborations
Lin collaborates with talented colleagues, including Jon R Jay and Jeremy A Dashe, who contribute to the development of cutting-edge technologies in their field. Their teamwork fosters an environment of innovation and creativity, leading to groundbreaking advancements.
Conclusion
Yung-Chun Lin's contributions to contact center technologies exemplify the impact of innovation in enhancing customer service operations. His patents not only reflect his expertise but also pave the way for future advancements in the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.