Location History:
- Snoqualmie, WA (US) (2012 - 2014)
- Seattle, WA (US) (2017 - 2019)
Company Filing History:
Years Active: 2012-2019
Title: Innovations by Raymond P Sharpe, Jr.
Introduction
Raymond P Sharpe, Jr. is an accomplished inventor based in Snoqualmie, WA (US). He has made significant contributions to the field of automated call distribution, holding a total of 5 patents. His work focuses on enhancing the efficiency of customer service operations through innovative systems and methods.
Latest Patents
One of his latest patents is a system and method for automated call distribution. This invention provides aspects of systems and methods for maintaining and operating agent nodes. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Additionally, some embodiments may offer market-based call pricing and customer service agent compensation.
Career Highlights
Raymond P Sharpe, Jr. is currently employed at Amazon Technologies, Inc., where he continues to develop innovative solutions that improve customer service experiences. His expertise in automated systems has positioned him as a valuable asset in the technology sector.
Collaborations
Raymond has collaborated with notable coworkers such as Jon R Jay and Jeremy A Dashe, contributing to various projects that enhance the functionality of automated systems.
Conclusion
Raymond P Sharpe, Jr. is a prominent inventor whose work in automated call distribution has made a significant impact on customer service operations. His innovative patents and collaborations reflect his dedication to advancing technology in this field.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.