Amazon Technologies, Inc.

Raymond P Sharpe, Jr

Jon R Jay

Yung-Chun Lin

Jeremy A Dashe

Eric Samuel Stone

Nathan Brent Glissmeyer

Kenneth C Macfarlane

Donald Lloyd Kaufman

Joseph Daniel Sullivan

Brock Aaron Judkins

Thomas J Weiland

Tauseef Kidwai

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

System and method for automated call distribution

A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

Systems and methods for customer contact

Growing community of inventors

Snoqualmie, WA, United States of America

Raymond P Sharpe, Jr