Location History:
- Seattle, WA (US) (2016)
- Lake Forest Park, WA (US) (2012 - 2019)
Company Filing History:
Years Active: 2012-2019
Title: The Innovative Work of Kenneth C. Macfarlane
Introduction
Kenneth C. Macfarlane, based in Lake Forest Park, WA, is a distinguished inventor crediting his innovative contributions to the field of automated call distribution systems. With a total of six patents to his name, Macfarlane has consistently pushed the boundaries of technology within customer service operations.
Latest Patents
Among his latest patents is a groundbreaking "System and method for automated call distribution." This invention focuses on systems and methods for maintaining and operating agent nodes. In certain embodiments, it enables the routing of calls, contacts, and other work units to individual customer service agents through a centralized queue. This innovative system considers various factors, providing efficiency in customer service operations. Additionally, it may implement market-based call pricing and customer service agent compensation, enhancing the overall operational framework.
Career Highlights
Kenneth C. Macfarlane has made significant strides in his career while working at Amazon Technologies, Inc. His role involves developing advanced technology solutions that aim to streamline and enhance customer interaction processes. His commitment to innovation is evident through his continuous pursuit of technical advancements and the practical implications of his inventions.
Collaborations
Throughout his career, Macfarlane has collaborated with talented individuals, including colleagues Jon R. Jay and Jeremy A. Dashe. These collaborations reflect a shared vision for innovation and the driving force behind successful patent development in customer service technologies.
Conclusion
Kenneth C. Macfarlane's contributions to the field of automated call distribution exemplify the spirit of innovation. His six patents demonstrate his dedication to improving customer service systems, showcasing the practical applications of his designs. As Macfarlane continues to refine and expand his inventions, the impact of his work within Amazon Technologies, Inc. and beyond is poised to resonate for years to come.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.