Amazon Technologies, Inc.

Kenneth C Macfarlane

Eric Samuel Stone

Jon R Jay

Yung-Chun Lin

Jeremy A Dashe

Nathan Brent Glissmeyer

Raymond P Sharpe, Jr

Erik Resch Parker

Paul Sharpe

Nate Glissmeyer

Raymond P Sharpe

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

System and method for automated call distribution

An apparatus for determining discrepancies between physical inventory and virtual inventory includes a memory and a processor. The memory can store a virtual inventory associated with an inventory bin, and an image representing a physical inventory associated with the inventory bin. The processor is coupled to the memory and can determine from the image a physical inventory comprising one or more units of inventory from the inventory bin. The processor can also determine discrepancies between the determined physical inventory of the inventory bin and the virtual inventory associated with the inventory bin.

Automated inventory quality control

A video-based monitoring system may dynamically adjust the resolution or frame rate of video cameras in a materials handling facility in response to changing conditions or events. The resolution or frame rate may be increased when an agent authorized to handle high-value items (e.g., expensive items or those at high risk of being stolen) enters the field of view of a given camera in the facility. The system (or a video camera thereof) may detect the presence of the authorized agent by detecting that his clothing or equipment includes a color or pattern designating such authorization using analytics applied to a video stream captured by the camera. Other pre-defined conditions or events indicating that higher-resolution video monitoring is warranted may trigger an increase in the resolution or frame rate of a camera. The resolution or frame rate may be decreased when these conditions or events no longer apply.

Selective high-resolution video monitoring in a materials handling facility

Growing community of inventors

Lake Forest Park, WA, United States of America

Kenneth C Macfarlane