The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 08, 2019
Filed:
May. 11, 2017
Applicant:
Amazon Technologies, Inc., Seattle, WA (US);
Inventors:
Zachary Lee Yeager, Seattle, WA (US);
Ajit Kumar, Seattle, WA (US);
Jon Russell Jay, Mercer Island, WA (US);
Joseph Daniel Sullivan, Seattle, WA (US);
Assignee:
Amazon Technologies, Inc., Seattle, WA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/22 (2006.01); H04M 3/51 (2006.01); H04M 15/00 (2006.01); H04W 40/12 (2009.01); H04W 40/20 (2009.01);
U.S. Cl.
CPC ...
H04W 40/12 (2013.01); H04M 3/2227 (2013.01); H04M 3/2236 (2013.01); H04M 3/5175 (2013.01); H04M 15/8044 (2013.01); H04W 40/20 (2013.01);
Abstract
Disclosed are various embodiments for a call routing application. Routes are evaluated according to selection scores of call routes. The selection scores are calculated based on weighted call quality data corresponding to past calls on the call routes. A call route is selected according to an evaluation including call costs or other criteria. A call is then routed via the selected call route to the call endpoint.