Company Filing History:
Years Active: 2019-2020
Title: Jaswinder Singh Randhawa: Innovator in Natural Language Processing
Introduction
Jaswinder Singh Randhawa is a notable inventor based in Seattle, WA. He has made significant contributions to the field of natural language processing, particularly through his work at Amazon Technologies, Inc. With a total of 2 patents, Randhawa is recognized for his innovative approaches to enhancing automated contact services.
Latest Patents
Randhawa's latest patents include a technology for configurable natural language contact flows. This technology is designed to implement contact flows using a contact flow service. An example method involves activating a contact flow in response to a request to establish a contact center session. The contact flow facilitates automated contact service communications to end users, utilizing computing resources hosted within a computing service provider environment. A starting prompt specified by the contact flow is output through a communication channel, and input data is received in response to this prompt. The input data is then analyzed to identify an intent identifier, which is linked to a contact flow action that may be executed.
Career Highlights
Throughout his career, Randhawa has demonstrated a commitment to advancing technology in the realm of customer service automation. His work at Amazon Technologies, Inc. has positioned him as a key player in the development of innovative solutions that enhance user experience.
Collaborations
Randhawa has collaborated with notable colleagues such as Saket Agarwal and Joseph Daniel Sullivan. These partnerships have contributed to the successful development and implementation of his patented technologies.
Conclusion
Jaswinder Singh Randhawa is a distinguished inventor whose work in natural language processing continues to impact the field of automated customer service. His contributions at Amazon Technologies, Inc. and his innovative patents reflect his dedication to enhancing technology for better user interactions.