The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 16, 2026
Filed:
Sep. 29, 2023
Amazon Technologies, Inc., Seattle, WA (US);
Juliana Saussy, Woodland Hills, CA (US);
Joseph Sullivan, Seattle, WA (US);
Richard Julian Rodriguez, Coral Gables, FL (US);
Jyoti Kadian, Seattle, WA (US);
Jatin Vinubhai Bhikadiya, Seattle, WA (US);
Sonu Kumar Mishra, Seattle, WA (US);
Jaswinder Singh Randhawa, Bothell, WA (US);
Vamsi Polapragada, Redmond, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
System and methods are described to connect an agent of one region to a contact request in another region via a proxy service. In some examples, a first contact service instance of a first region may obtain a contact request from a contact requestor, where the contact request includes a set of attributes. The first contact service instance selects an agent of a second contact service instance of a second region to process the contact request, whereby a proxy service of the first contact service instance sends a request to the second contact service instance to release the agent to process the request. The first contact service instance/proxy service may obtain an indication that the agent is approved to process the contact request. The first contact service instance may then connect the contact requestor and the agent to process the contact request.