Company Filing History:
Years Active: 2023-2025
Title: Vamsi Polapragada: Innovator in Communication Routing Technologies
Introduction
Vamsi Polapragada is a notable inventor based in Redmond, WA (US). He has made significant contributions to the field of communication technologies, particularly in the context of call and contact centers. With a total of 2 patents, his work focuses on enhancing the efficiency of customer service operations.
Latest Patents
Vamsi's latest patents include innovative systems and methods for service level-based routing using visibility thresholds. This technology relates to distributing agents to different queues in a contact center, where each queue is associated with a priority value and a visibility threshold. The techniques he developed aim to optimize performance by adjusting visibility thresholds based on queue performance, ensuring that customer service level goals are met effectively.
Another significant patent involves communication routing between agents and contacts. This technology generates associations between agents and contacts intending to communicate, utilizing a machine learning model to determine weightings for these associations. The weightings predict interaction metrics, allowing for the selection of optimal pairs of agents and contacts for communication routing.
Career Highlights
Vamsi Polapragada is currently employed at Amazon Technologies, Inc., where he continues to innovate in the field of communication technologies. His work has been instrumental in improving customer service operations through advanced routing techniques.
Collaborations
Some of Vamsi's coworkers include Sonu Kumar Mishra and Juliana Saussy, who contribute to the collaborative environment at Amazon Technologies, Inc. Their combined expertise fosters innovation and enhances the development of cutting-edge technologies.
Conclusion
Vamsi Polapragada is a prominent inventor whose work in communication routing technologies has significantly impacted customer service efficiency. His patents reflect a commitment to innovation and excellence in the field.