Juliana Saussy

Title: Innovations by Juliana Saussy

Introduction

Juliana Saussy is an accomplished inventor based in Seattle, WA. She has made significant contributions to technology, particularly in the fields of customer service and machine learning. With a total of seven patents to her name, her work continues to influence the industry.

Latest Patents

One of her latest patents is titled "Service level based routing using visibility thresholds." This invention describes systems and methods for distributing agents to different queues in a call or contact center. The contact service defines various queues for processing customer requests, each associated with a priority value and a visibility threshold. The techniques introduced in this patent aim to optimize performance by adjusting visibility thresholds based on service level goals. Another notable patent is "Using specified performance attributes to configure machine learning pipeline stages for an ETL job." This invention utilizes performance attributes to configure machine learning transformations for ETL jobs, enhancing the efficiency of data processing.

Career Highlights

Juliana Saussy works at Amazon Technologies, Inc., where she applies her innovative ideas to improve customer service and data processing systems. Her expertise in machine learning and customer service optimization has positioned her as a key player in her field.

Collaborations

Some of her notable coworkers include Pasquale DeMaio and Timothy Jones, who collaborate with her on various projects at Amazon Technologies, Inc.

Conclusion

Juliana Saussy's contributions to technology through her patents and work at Amazon Technologies, Inc. highlight her role as a leading inventor in her field. Her innovative solutions continue to shape the future of customer service and machine learning.