Company Filing History:
Years Active: 2013-2014
Title: Innovator Spotlight: Thomas J. Weiland
Introduction: Thomas J. Weiland is a notable inventor based in Seattle, WA, recognized for his contributions to the field of customer engagement technologies. With a total of three patents to his name, his work focuses on enhancing the interaction between customers and service agents through innovative systems and methods.
Latest Patents: One of Thomas J. Weiland's latest patents involves systems and methods for customer contact. This invention allows users of personal computing devices to identify items of interest displayed in a user interface provided by a network-based service. Once an item is selected, the user can submit one or more electronic contact requests to a contact service that is in communication with a contact distribution system. This system determines the accurate, real-time availability of service agents and establishes communications between the customer and an agent based on the user-provided contact information. This innovative solution not only streamlines customer inquiries but also enhances the overall user experience.
Career Highlights: Thomas J. Weiland currently works for Amazon Technologies, Inc., where he applies his expertise to develop cutting-edge technologies that improve customer service interactions. His contributions have significantly advanced the capabilities of customer contact solutions within the organization.
Collaborations: Throughout his career, Thomas has worked alongside notable coworkers, including Jon R. Jay and Donald Lloyd Kaufman. These collaborations have enabled the sharing of ideas and expertise, further enhancing the development of innovative solutions in their field.
Conclusion: Thomas J. Weiland's inventive spirit and dedication to improving customer service technologies underscore his importance as an innovator. With his various patents, including those focused on customer contact systems, he continues to make an impact in the tech industry, demonstrating the potential of innovation to transform user experiences.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.