Amazon Technologies, Inc.

Thomas J Weiland

Donald Lloyd Kaufman

Jon R Jay

Donald Loyd Kaufman

Joseph Daniel Sullivan

Yung-Chun Lin

Jeremy A Dashe

Brock Aaron Judkins

Raymond P Sharpe, Jr

Tauseef Kidwai

Jeffrey C Pratt

Adrian Inglis

Lorraine A Nicholson

John Elias Darrow

A Lorraine Nicholson

Jeffrey Pratt

Adrian Paul Inglis

Joseph D Sullivan

A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

Systems and methods for customer contact

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

Independent customer service agents

Growing community of inventors

Seattle, WA, United States of America

Thomas J Weiland