The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 24, 2013
Filed:
Aug. 14, 2008
Donald L. Kaufman, Kirland, WA (US);
Adrian Inglis, Seattle, WA (US);
Thomas J. Weiland, Seattle, WA (US);
John E. Darrow, Shoreline, WA (US);
A. Lorraine Nicholson, Edmonds, WA (US);
Jon R. Jay, Seattle, WA (US);
Jeffrey C. Pratt, Seattle, WA (US);
Donald L. Kaufman, Kirland, WA (US);
Adrian Inglis, Seattle, WA (US);
Thomas J. Weiland, Seattle, WA (US);
John E. Darrow, Shoreline, WA (US);
A. Lorraine Nicholson, Edmonds, WA (US);
Jon R. Jay, Seattle, WA (US);
Jeffrey C. Pratt, Seattle, WA (US);
Amazon Technologies, Inc., Reno, NV (US);
Abstract
Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.