Jeffrey Pratt

Title: Innovations by Jeffrey Pratt

Introduction

Jeffrey Pratt is an accomplished inventor based in Seattle, WA. He has made significant contributions to the field of technology, particularly in user interface design and customer service systems. With a total of 2 patents, Pratt's work focuses on enhancing user experience through predictive technologies.

Latest Patents

One of Pratt's latest patents is titled "Techniques for providing predictive interface elements." This patent describes systems and methods for delivering predictive user interface elements. A computing system can train a machine-learning model to identify issues likely experienced by users contacting a customer service system, based on historical user account data. When a request for assistance is received, the system obtains user account data corresponding to the request and provides it to the model to identify potential issues. The system generates and ranks a number of graphical user interface (GUI) elements, such as 'match cards,' corresponding to the identified issues. Each GUI element is selectable, allowing users to access additional pertinent data without the need for extensive searching.

Another significant patent by Pratt is focused on "Independent customer service agents." This patent outlines systems and methods for maintaining and operating agent nodes. In some embodiments, calls and contacts may be routed to individual customer service agents via a centralized queue based on various factors. The system may also provide market-based call pricing and compensation for customer service agents.

Career Highlights

Jeffrey Pratt is currently employed at Amazon Technologies, Inc., where he continues to innovate and develop new technologies that improve customer service and user interaction. His work has been instrumental in shaping the way customer service systems operate today.

Collaborations

Pratt has collaborated with notable colleagues, including Donald Lloyd Kaufman and Adrian Paul Inglis, contributing to various projects that enhance the functionality and efficiency of customer service technologies.

Conclusion

Jeffrey Pratt's innovative patents and contributions to technology demonstrate his commitment to improving user experience and customer service systems. His work at Amazon Technologies, Inc. continues to influence the industry positively.