The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 05, 2022
Filed:
Sep. 26, 2019
Amazon Technologies, Inc., Seattle, WA (US);
Erik Bergman, Seattle, WA (US);
Katherine M. Ryan, Seattle, WA (US);
Jera Vincelli, Seattle, WA (US);
Edward Michael Leonard, Snoqualmie, WA (US);
Alper Aras, Seattle, WA (US);
Jeffrey Pratt, Seattle, WA (US);
Christer Garbis, Kirkland, WA (US);
James Rosenblum, Seattle, WA (US);
Brian Kropf, Lake Forest Park, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Systems and methods are described herein for providing predictive user interface elements. A computing system may train a machine-learning model to identify issues that are likely being experienced by users contacting a customer service system based at least in part on historical user account data of a plurality of user accounts. When a request for assistance is received, user account data corresponding to the request may be obtained and provided to the model to identify issues likely experienced by a user. A number of graphical user interface (GUI) elements (e.g., 'match cards'), each corresponding to one of the identified issues, may be generated, ranked, and presented in accordance with the ranking. Each GUI element may be selectable. Upon selection additional data likely to be pertinent to the selected issue may be presented alleviating a need to search for this data as would be the case in conventional systems.