This inventor holds 30 USPTO granted patents and 1 published patent application, primarily in Customer Service Technology. Top assignee: Amazon Technologies, Inc.. Active years: 2006-2019.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Location History:
- Seattle, WA (US) (2006)
- Kirland, WA (US) (2013)
- Kirkland, WA (US) (2009 - 2019)
Company Filing History:
Years Active: 2006-2019
Areas of Expertise:
Title: **Donald Lloyd Kaufman: Innovator in Customer Service Technologies**
Introduction
Donald Lloyd Kaufman, based in Kirkland, WA, is a prolific inventor with an impressive portfolio of 30 patents. His work primarily focuses on enhancing customer service experiences through innovative technological solutions. Kaufman’s contributions are instrumental in shaping how companies connect with their customers.
Latest Patents
One of Kaufman's notable inventions is a method for utilizing customer attributes to select a service representative. This invention allows customer service operations to access a customer database to identify preferences that help in choosing the most suited service representative. This innovative approach ensures that the customer receives the best possible assistance based on their specific needs.
Another significant patent explores systems and methods for customer contact. In this system, users of personal computing devices can express interest in items displayed on a user interface. They can then submit electronic contact requests to obtain detailed information, enabling seamless communication with service agents. This real-time availability and communication goal significantly enhance the overall user experience.
Career Highlights
Donald Lloyd Kaufman currently works at Amazon Technologies, Inc., where he contributes to the development of cutting-edge customer service solutions. His extensive knowledge and hands-on experience in this domain have made him a key player in the industry. His work not only improves operational efficiency but also strengthens customer satisfaction in an ever-evolving digital landscape.
Collaborations
Throughout his career, Kaufman has collaborated with notable colleagues, including Jonathan J Shakes and Jon R Jay. These partnerships support the innovation process, bringing diverse ideas and expertise together to create state-of-the-art technology solutions aimed at improving customer interactions.
Conclusion
In summary, Donald Lloyd Kaufman stands out as an innovative inventor committed to transforming customer service through technology. His latest patents reflect a deep understanding of customer needs and operational requirements. As he continues to work at Amazon Technologies, Inc., Kaufman’s contributions will undoubtedly pave the way for future advancements in customer service technologies.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile