Company Filing History:
4 out of 164,108 
1 out of 832,680 Years Active: 2004-2006
Title: **Seema Sheth-Voss: Innovator in Call Queue Management**
Introduction
Seema Sheth-Voss is an accomplished inventor based in Cambridge, MA, with a remarkable record of five patents to her name. Her contributions to the field of call queue management have introduced innovative methodologies that enhance user experience and create more efficient systems.
Latest Patents
Seema's most recent inventions include a significant advancement in publishing hold queue position characteristics. This invention outlines a method, system, and program that allows for the monitoring of an on-hold system's characteristics. The caller can select a preferred format and interface to view these characteristics, thus enhancing their understanding of their hold status.
Another noteworthy patent is her method for enabling caller-controlled hold queue position adjustments. This system detects an advancement token earned by a caller within a calling queue. When the caller redeems this token, their position is adjusted within the queue. This innovative feature allows callers to gain control over their wait time by earning tokens through competitions, surveys, or membership points.
Career Highlights
Throughout her career, Seema has worked with prestigious organizations, including International Business Machines Corporation (commonly known as IBM). Her innovative projects have not only led to personal achievements but have also significantly contributed to the advancement of customer service technology.
Collaborations
Seema Sheth-Voss has collaborated with notable coworkers such as Michael Wayne Brown and David R Cheng. These partnerships have fostered a dynamic exchange of ideas, propelling her inventions to new heights and broadening her impact in the field.
Conclusion
Seema Sheth-Voss’s inventions in the realm of call queue management exemplify her commitment to innovation and improving user experience. With five patents to her name and her ongoing contributions to technology, she remains a key figure in her field, paving the way for future advancements.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.