The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 22, 2006
Filed:
Dec. 03, 2001
Michael Wayne Brown, Georgetown, TX (US);
David R. Cheng, Wilmington, DE (US);
Wing-ying Stephanie Leung, Ann Arbor, MI (US);
Folu Okunseinde, Oakhurst, NJ (US);
Michael A. Paolini, Austin, TX (US);
Seema Sheth-voss, Cambridge, MA (US);
Scott Lee Winters, Austin, TX (US);
Michael Wayne Brown, Georgetown, TX (US);
David R. Cheng, Wilmington, DE (US);
Wing-Ying Stephanie Leung, Ann Arbor, MI (US);
Folu Okunseinde, Oakhurst, NJ (US);
Michael A. Paolini, Austin, TX (US);
Seema Sheth-Voss, Cambridge, MA (US);
Scott Lee Winters, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system, and program for allowing callers to adjust in position within a call hold queue are provided. An advancement token earned by a caller is detected at a calling queue. The position of the caller within the calling queue is adjusted, in response to redemption of the advancement token, such that the caller is allowed control over the position within the calling queue by earning advancement tokens. In particular, a caller may earn advancement tokens by participation in competitions or surveys or by redemption of membership points.