Company Filing History:
4 out of 164,108 
1 out of 832,680 Years Active: 2004-2006
Title: David R Cheng: A Pioneer in Queue Management Innovations
Introduction
David R Cheng, an inventive mind located in Wilmington, DE, holds a notable portfolio of 5 patents. His work primarily focuses on enhancing caller experiences in queue management systems. Cheng's innovative approaches demonstrate a commitment to improving the efficiency and user-friendliness of telecommunication processes.
Latest Patents
One of Cheng’s latest patents is a method and system for publishing hold queue characteristics. This innovation entails monitoring the characteristics of an on-hold system and transferring these characteristics to a selected interface in response to a caller's choice. This ensures that callers receive real-time updates about their hold queue status in a format of their choice.
Another significant contribution is his patent for enabling caller-controlled hold queue position adjustment. This system allows callers to earn advancement tokens through participation in activities such as competitions or surveys. Once earned, callers can redeem these tokens to adjust their position within the calling queue. This innovative concept empowers callers by providing them with control over their waiting experience.
Career Highlights
David R Cheng has made remarkable strides in the field of telecommunications, significantly impacting the way calls are managed and processed. His tenure at prominent companies such as IBM showcases his deep involvement in technological advancements and product development within the telecommunications sector.
Collaborations
Throughout his career, Cheng has worked alongside talented individuals such as Michael Wayne Brown and Wing-Ying Stephanie Leung. Their combined expertise in technology and innovation has likely contributed to the success of their projects and the development of Cheng's impressive patent portfolio.
Conclusion
David R Cheng continues to make valuable contributions to innovations in the telecommunications industry. His patents reflect a dedication to enhancing caller experiences and streamlining communication processes. With his innovative solutions, Cheng sets a remarkable example for current and future inventors in the field.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.