The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 31, 2006
Filed:
Dec. 03, 2001
Michael Wayne Brown, Georgetown, TX (US);
David R. Cheng, Wilmington, DE (US);
Wing-ying Stephanie Leung, Ann Arbor, MI (US);
Folu Okunseinde, Oakhurst, NJ (US);
Michael A. Paolini, Austin, TX (US);
Seema Sheth-voss, Cambridge, MA (US);
Scott Lee Winters, Austin, TX (US);
Michael Wayne Brown, Georgetown, TX (US);
David R. Cheng, Wilmington, DE (US);
Wing-Ying Stephanie Leung, Ann Arbor, MI (US);
Folu Okunseinde, Oakhurst, NJ (US);
Michael A. Paolini, Austin, TX (US);
Seema Sheth-Voss, Cambridge, MA (US);
Scott Lee Winters, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system, and program for publishing hold queue characteristics are provided. Characteristics of an on hold system are monitored. Then, responsive to a selection by a caller of a format and interface for publishing the characteristics, the characteristics are transferred to the selected interface in the selected format.