This inventor holds 5 USPTO granted patents. Top assignees: International Business Machines Corporation, Other. Active years: 2004-2006.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
4 out of 166,425 
1 out of 834,601 Years Active: 2004-2006
Title: Wing-Ying Stephanie Leung: Innovator in Call Management Systems
Introduction
Wing-Ying Stephanie Leung is a distinguished inventor based in Ann Arbor, MI. She has made significant contributions to the technological landscape with a total of five patents to her name. Her innovative work focuses primarily on enhancing call management systems, offering improved user experiences for callers.
Latest Patents
Among her latest patented innovations is the "Hold Queue Position Publication," which outlines a method, system, and program for publishing characteristics of hold queues. This system actively monitors the features of an on-hold system and enables the transfer of selected characteristics to the preferred interface in the chosen format based on caller selections.
Another notable patent is for "Enabling Caller Controlled Hold Queue Position Adjustment." This invention provides a method for callers to adjust their positioning within a call hold queue. By earning advancement tokens through competitions or surveys, callers can redeem these tokens to control their hold queue position, fostering a more engaged and interactive experience during calls.
Career Highlights
Wing-Ying Stephanie Leung has worked with renowned organizations, including IBM, where she gained valuable experience that contributed to her innovative achievements. Her career is marked by a commitment to creating user-focused solutions that improve communication processes.
Collaborations
Throughout her career, she has collaborated with fellow innovators and industry experts, including Michael Wayne Brown and David R Cheng. These collaborations have played a crucial role in enhancing her projects and expanding the impact of her inventions.
Conclusion
Wing-Ying Stephanie Leung’s contributions to the field of call management systems exemplify her dedication to innovation in technology. With her array of patents, she has not only improved user experiences but has also set a benchmark for future advancements in the telecommunications industry. Her work continues to inspire and pave the way for further innovations in this critical area.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile